Turbochargers sold by Turbopros are covered by a 24-month warranty. Under our warranty policy, we may choose to repair your product, provide you with an exchange or issue a refund. To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you.
Your warranty may be void if
- The product has been destroyed, lost or damaged through no fault of ours.
- The product has been misused, abused or subject to neglect, inadequate or improper care, damage or abnormal conditions.
- The product has been dealt with or used contrary to our or the manufacturer’s instruction, e.g., turbo oil feed line is not checked and cleaned or replaced when install the new turbo.
- The product has been involved in an accident
- The product has been damaged because of an incorrect attempt at installation, modification or repair, e.g., installation was not done by a qualified workshop/mechanic; liquid gasket or sealants is used on the turbo oil inlet or outlet.
To make a warranty claim, please complete and email the Warranty Form with proof of purchase (your invoice or order confirmation). Photos and/or videos of the item may also be requested to assist in the return process. Turbopros will then assess your claim and contact you for further information. Once your claim has been assessed, Turbopros will issue a Return Authorisation Number for you to return the product. The product must be sent to Turbopros within 14 days of our email authorising return. You will be responsible for paying your own shipping costs for returning the item.
The outcome of the inspection should take no longer than 7 business days from the date the item is received by our service department. You will be notified via email or phone after that.
If the warranty claim is rejected, the item can be returned to you at your request and at your expense, with shipping cost not to exceed the original shipping cost.
Turbopros is not liable to pay any labour cost for fitting or re-fitting of a product under warranty.